Support
Need help with SPARK? Email hello@spark.love and a member of our team will get back to you. This page covers account help, technical problems, privacy, and how to pause or delete your account.
1. Tap your profile picture — it’s located in the bottom right corner of your screen.
2. Open settings — look for the gear icon next to the edit button.
3. Consider pausing first — this hides your profile from others but lets you return anytime. Just toggle the “Pause account” button if that’s all you need.
4. Ready to delete? Tap “Delete or Pause account” at the bottom.
5. Tell us why (optional) — we appreciate your feedback, but it’s not mandatory.
6. Confirm deletion — we’ll ask you one last time to ensure you’re sure. Tap “Delete account” if you are.
Remember: deleting your account removes all your information and matches permanently.
For sign-in problems, a profile or verification issue, a question about a booking or a payment, a bug, or anything not working as expected, email hello@spark.love. Please include the email address on your account, your device model and iOS version, and a screenshot if you have one - it helps us sort things out faster. If you would rather pause than delete, pausing hides your profile and you can come back whenever you are ready.
SPARK is operated by Club Spark Pte. Ltd. For help with your account, a technical problem, or a data or account-deletion request, contact us at hello@spark.love. Our privacy policy, linked below, explains what we collect and how to ask for your data.