Privacy and Safety Policy
Last Updated: November 12, 2024
Privacy and Safety Policy
Last Updated: November 12, 2024
Privacy and Safety Policy
Last Updated: November 12, 2024
Our Privacy Policies
Our Privacy Policies
Our Commitment
Our Commitment
SPARK ("we" or "our"), headquartered in Singapore, is dedicated to respecting and protecting your privacy. We strive to provide a safe and secure user experience. This Privacy and Safety Policy outlines how data about you is collected, used, stored, and shared when you access SPARK’s services, including our websites and mobile applications (collectively, the “Services”). This policy also explains our safety measures and your choices regarding the use of your information.
SPARK ("we" or "our"), headquartered in Singapore, is dedicated to respecting and protecting your privacy. We strive to provide a safe and secure user experience. This Privacy and Safety Policy outlines how data about you is collected, used, stored, and shared when you access SPARK’s services, including our websites and mobile applications (collectively, the “Services”). This policy also explains our safety measures and your choices regarding the use of your information.
Applicability of Privacy Policy
Applicability of Privacy Policy
This Privacy Policy applies to all SPARK users and visitors, covering practices within the SPARK mobile application and website. It only applies to SPARK and does not cover other affiliated entities or third-party practices.
This Privacy Policy applies to all SPARK users and visitors, covering practices within the SPARK mobile application and website. It only applies to SPARK and does not cover other affiliated entities or third-party practices.
Definitions
Definitions
Controller, Processor, Personal Information, Data Processing, and Data Breach: Defined in applicable data protection laws.
Data Protection Legislation: Refers to data protection laws in the Kingdom of Thailand (Personal Data Protection Act B.E. 2562), the EU (Regulation 2016/679), the UK (UK GDPR and the Data Protection Act 2018), and other relevant laws.
Controller, Processor, Personal Information, Data Processing, and Data Breach: Defined in applicable data protection laws.
Data Protection Legislation: Refers to data protection laws in the Kingdom of Thailand (Personal Data Protection Act B.E. 2562), the EU (Regulation 2016/679), the UK (UK GDPR and the Data Protection Act 2018), and other relevant laws.
Information We Collect
Information We Collect
Personal Information: This may include your name, email, phone number, address, credit card details, interests, and demographic data.
Technical Information: Such as IP address, browser type, SPARK Cookie data, and other server log information.
Sensitive Information: Optional data like ethnicity, religious beliefs, and mental health.
Verification Details: ID documents for identity verification purposes, to enhance safety and reduce fraudulent accounts.
Geolocation Data: Collected to personalize your experience.
We may also collect additional information from third-party sources (e.g., social media platforms, public databases) to enhance our Services and ensure compliance.
Personal Information: This may include your name, email, phone number, address, credit card details, interests, and demographic data.
Technical Information: Such as IP address, browser type, SPARK Cookie data, and other server log information.
Sensitive Information: Optional data like ethnicity, religious beliefs, and mental health.
Verification Details: ID documents for identity verification purposes, to enhance safety and reduce fraudulent accounts.
Geolocation Data: Collected to personalize your experience.
We may also collect additional information from third-party sources (e.g., social media platforms, public databases) to enhance our Services and ensure compliance.
Privacy of Children
Privacy of Children
SPARK does not knowingly collect information from individuals under 20. If we become aware of data collected from anyone under 20, we will delete it.
SPARK does not knowingly collect information from individuals under 20. If we become aware of data collected from anyone under 20, we will delete it.
How We Use Personal Data
How We Use Personal Data
SPARK uses your data to:
Provide and Improve Services: Enhance user experience and improve the functionality of the Services.
Personalize Content: Customize your experience and recommendations.
Customer Support: Address inquiries and provide assistance.
Safety and Security: Enforce policies, prevent fraud, and maintain a secure environment.
Communications: Send updates, security alerts, offers, and other messages.
Analytics: Track trends, usage, and engagement with the Services.
Legal Compliance: Ensure adherence to laws and regulatory requirements.
SPARK uses your data to:
Provide and Improve Services: Enhance user experience and improve the functionality of the Services.
Personalize Content: Customize your experience and recommendations.
Customer Support: Address inquiries and provide assistance.
Safety and Security: Enforce policies, prevent fraud, and maintain a secure environment.
Communications: Send updates, security alerts, offers, and other messages.
Analytics: Track trends, usage, and engagement with the Services.
Legal Compliance: Ensure adherence to laws and regulatory requirements.
Automatic Collection of Information
Automatic Collection of Information
When you use the Mobile Application, we automatically record information from your device, such as your IP address, location, device type, operating system, and access times. This data helps identify misuse and gather statistical data on app usage.
When you use the Mobile Application, we automatically record information from your device, such as your IP address, location, device type, operating system, and access times. This data helps identify misuse and gather statistical data on app usage.
Payment Processing
Payment Processing
SPARK processes payments securely through third-party Payment Processors (e.g., InovioPay, RocketGate). These processors comply with PCI standards, using SSL encryption to protect your data. Payments are processed under these processors’ privacy policies, which we encourage you to review. Additional information may be shared with PaymentWall for fraud prevention and protection during transactions.
SPARK processes payments securely through third-party Payment Processors (e.g., InovioPay, RocketGate). These processors comply with PCI standards, using SSL encryption to protect your data. Payments are processed under these processors’ privacy policies, which we encourage you to review. Additional information may be shared with PaymentWall for fraud prevention and protection during transactions.
Cookies and Tracking Technologies
Cookies and Tracking Technologies
SPARK uses cookies and tracking technologies to enhance functionality. Certain aspects of the Services may be unavailable if cookies are disabled. We do not respond to "Do Not Track" (DNT) signals.
SPARK uses cookies and tracking technologies to enhance functionality. Certain aspects of the Services may be unavailable if cookies are disabled. We do not respond to "Do Not Track" (DNT) signals.
Safety and Security Features
Safety and Security Features
Limit Shared Information: Avoid sharing personal information like your home address and workplace until trust is established.
Public Meetings: We recommend meeting in well-trafficked public places, especially for initial dates. Avoid private locations for first meetings.
Share Your Plans: Inform a trusted person about your date details, including time, location, and contact information of the venue.
Stay Alert: Monitor your food and drinks and request a fresh one if you feel uneasy.
Enable Location Tracking: Ensure your phone has sufficient battery and location settings enabled to help someone track your location if necessary.
Verified Profiles: Use SPARK’s ID verification feature to gain added confidence that your match is genuine.
Report Suspicious Behavior: Use our report and block features to address any unwanted or suspicious interactions.
SPARK combines human oversight with AI-driven systems to flag suspicious activity, ensuring that fraudulent behavior is quickly identified and addressed.
Limit Shared Information: Avoid sharing personal information like your home address and workplace until trust is established.
Public Meetings: We recommend meeting in well-trafficked public places, especially for initial dates. Avoid private locations for first meetings.
Share Your Plans: Inform a trusted person about your date details, including time, location, and contact information of the venue.
Stay Alert: Monitor your food and drinks and request a fresh one if you feel uneasy.
Enable Location Tracking: Ensure your phone has sufficient battery and location settings enabled to help someone track your location if necessary.
Verified Profiles: Use SPARK’s ID verification feature to gain added confidence that your match is genuine.
Report Suspicious Behavior: Use our report and block features to address any unwanted or suspicious interactions.
SPARK combines human oversight with AI-driven systems to flag suspicious activity, ensuring that fraudulent behavior is quickly identified and addressed.
Sharing of Information
Sharing of Information
SPARK may share data under these conditions:
Service Providers: Vendors who assist in delivering the Services (e.g., for communication, analytics, data storage, payment processing, and user authentication).
Promotional Partners: Partners involved in events or promotions.
Legal Compliance: When required by law or regulation.
Emergency Situations: To prevent harm to an individual.
Corporate Transactions: For mergers, acquisitions, or reorganization.
User Consent: With your explicit permission.
SPARK does not sell personal data. We only share it as required to operate our Services and as authorized by you.
SPARK may share data under these conditions:
Service Providers: Vendors who assist in delivering the Services (e.g., for communication, analytics, data storage, payment processing, and user authentication).
Promotional Partners: Partners involved in events or promotions.
Legal Compliance: When required by law or regulation.
Emergency Situations: To prevent harm to an individual.
Corporate Transactions: For mergers, acquisitions, or reorganization.
User Consent: With your explicit permission.
SPARK does not sell personal data. We only share it as required to operate our Services and as authorized by you.
Social Sharing
Social Sharing
SPARK may offer social sharing features that allow you to share information with third parties. Your interactions with these features are governed by the privacy policies of the third parties providing the sharing features.
SPARK may offer social sharing features that allow you to share information with third parties. Your interactions with these features are governed by the privacy policies of the third parties providing the sharing features.
Accounts Payable or Collections
Accounts Payable or Collections
In case of outstanding payments, information may be disclosed to financial institutions or collection agencies to validate account activity, identity, and service records.
In case of outstanding payments, information may be disclosed to financial institutions or collection agencies to validate account activity, identity, and service records.
User Choices and Data Rights
User Choices and Data Rights
You have the following rights regarding your information:
Access and Update: Modify your data through your account settings.
Withdraw Consent: Revoke your consent to data processing where applicable.
Object to Processing: Object to data processing based on legitimate interests.
Restrict Processing: Limit processing in specific situations.
Delete Data: Request deletion of your data where permissible.
Data Portability: Request a copy of your data in a transferable format.
To exercise these rights, contact us at privacyofficer@spark.love. We may require identity verification before processing your request.
You have the following rights regarding your information:
Access and Update: Modify your data through your account settings.
Withdraw Consent: Revoke your consent to data processing where applicable.
Object to Processing: Object to data processing based on legitimate interests.
Restrict Processing: Limit processing in specific situations.
Delete Data: Request deletion of your data where permissible.
Data Portability: Request a copy of your data in a transferable format.
To exercise these rights, contact us at privacyofficer@spark.love. We may require identity verification before processing your request.
Retention of Information
Retention of Information
We retain data as long as your account is active or as necessary to comply with legal obligations. Aggregated data, which does not identify individuals, may be used after deletion of personal data.
We retain data as long as your account is active or as necessary to comply with legal obligations. Aggregated data, which does not identify individuals, may be used after deletion of personal data.
International Data Transfers
International Data Transfers
SPARK serves a global user base, and data may be transferred to jurisdictions outside your own. Data may be stored and processed in secure data centers within the U.S. and other regions, adhering to legal standards like GDPR and CCPA. The specifics for various countries are as follows:
EU/EEA, Switzerland: Compliance with GDPR and SFADP principles, with recourse to binding arbitration for unresolved complaints.
United Kingdom: Compliance with the UK GDPR and adherence to related frameworks.
Brazil: Compliance with LGPD.
New Zealand: Adherence to the New Zealand Privacy Act, with limitations due to international data transfers.
SPARK serves a global user base, and data may be transferred to jurisdictions outside your own. Data may be stored and processed in secure data centers within the U.S. and other regions, adhering to legal standards like GDPR and CCPA. The specifics for various countries are as follows:
EU/EEA, Switzerland: Compliance with GDPR and SFADP principles, with recourse to binding arbitration for unresolved complaints.
United Kingdom: Compliance with the UK GDPR and adherence to related frameworks.
Brazil: Compliance with LGPD.
New Zealand: Adherence to the New Zealand Privacy Act, with limitations due to international data transfers.
Protection & Storage of Personal Information
Protection & Storage of Personal Information
SPARK uses firewalls, data encryption, and SSL technology to safeguard personal data. Only authorized personnel may access your information. Despite our best efforts, we cannot guarantee complete security and encourage users to secure their accounts.
SPARK uses firewalls, data encryption, and SSL technology to safeguard personal data. Only authorized personnel may access your information. Despite our best efforts, we cannot guarantee complete security and encourage users to secure their accounts.
Updating Account Information
Updating Account Information
You may update your information by logging in to your account on the SPARK platform.
You may update your information by logging in to your account on the SPARK platform.
User Choices
User Choices
You can adjust your communication preferences and opt out of promotional communications at any time. For non-promotional notifications, changes can be made in your device settings.
You can adjust your communication preferences and opt out of promotional communications at any time. For non-promotional notifications, changes can be made in your device settings.
Changes to Our Privacy Policy
Changes to Our Privacy Policy
SPARK may update this Privacy and Safety Policy periodically. Updates will be posted on our website, and continued use of the Services indicates acceptance. You may request a paper copy of the updated policy if required.
SPARK may update this Privacy and Safety Policy periodically. Updates will be posted on our website, and continued use of the Services indicates acceptance. You may request a paper copy of the updated policy if required.
Data Breach Procedures
Data Breach Procedures
In the event of a data breach, SPARK will take necessary actions to contain and mitigate the issue, notify affected users if there is a risk, and cooperate with relevant authorities.
In the event of a data breach, SPARK will take necessary actions to contain and mitigate the issue, notify affected users if there is a risk, and cooperate with relevant authorities.
Contact Information
Contact Information
For privacy-related inquiries, please reach out to:
Data Protection Officer: sunny@spark.love
General Contact: support@spark.love
SPARK (Club Spark Pte Ltd)
23 New Industrial Road, #04-09, Solstice Business Center, Singapore 536209
For privacy-related inquiries, please reach out to:
Data Protection Officer: sunny@spark.love
General Contact: support@spark.love
SPARK (Club Spark Pte Ltd)
23 New Industrial Road, #04-09, Solstice Business Center, Singapore 536209
Acceptance of This Policy
Acceptance of This Policy
By accessing and using SPARK’s Services, you agree to the terms in this Privacy and Safety Policy. If you disagree, please do not use our Services.
Appendix I
List of SPARK Vendor Third Parties (for Web Hosting, Analytics, Marketing, Security, and Payment Processing). For a detailed list, please contact us at privacyofficer@spark.love with “Third Party Request” in the subject line.
By accessing and using SPARK’s Services, you agree to the terms in this Privacy and Safety Policy. If you disagree, please do not use our Services.
Appendix I
List of SPARK Vendor Third Parties (for Web Hosting, Analytics, Marketing, Security, and Payment Processing). For a detailed list, please contact us at privacyofficer@spark.love with “Third Party Request” in the subject line.
Join us and start experiencing the magic
© SPARK 2024
Join us and start experiencing the magic
© SPARK 2024
Join us and start experiencing the magic
© SPARK 2024