Legal
How SPARK collects, uses and protects your personal information.
SPARK ("we" or "our"), headquartered in Singapore, is dedicated to respecting and protecting your privacy. We strive to provide a safe and secure user experience. This Privacy and Safety Policy outlines how data about you is collected, used, stored, and shared when you access SPARK's services, including our websites and mobile applications (collectively, the "Services"). This policy also explains our safety measures and your choices regarding the use of your information.
This Privacy Policy applies to all SPARK users and visitors, covering practices within the SPARK mobile application and website. It only applies to SPARK and does not cover other affiliated entities or third-party practices.
Controller, Processor, Personal Information, Data Processing, and Data Breach: Defined in applicable data protection laws.
Data Protection Legislation: Refers to data protection laws in the Kingdom of Thailand (Personal Data Protection Act B.E. 2562), the EU (Regulation 2016/679), the UK (UK GDPR and the Data Protection Act 2018), and other relevant laws.
Personal information may include your name, email address, phone number, city, profile photographs, interests, profile details, messages, event registrations, membership status and payment transaction references, depending on which parts of SPARK you use. Full payment-card details for website membership checkout are handled by our payment processor, not stored by SPARK.
Technical Information: Such as IP address, browser type, SPARK Cookie data, and other server log information.
Sensitive Information: Optional data like ethnicity, religious beliefs, and mental health.
Verification Details: where we offer or ask for identity verification, the ID documents and related information you provide for that check, used to enhance safety and reduce fraudulent accounts.
Geolocation Data: Collected to personalize your experience.
We may also collect additional information from third-party sources (e.g., social media platforms, public databases) to enhance our Services and ensure compliance.
SPARK does not knowingly collect information from individuals under 20. If we become aware of data collected from anyone under 20, we will delete it.
SPARK uses your data to:
Provide and Improve Services: Enhance user experience and improve the functionality of the Services.
Personalize Content: Customize your experience and recommendations.
Customer Support: Address inquiries and provide assistance.
Safety and Security: Enforce policies, prevent fraud, and maintain a secure environment.
Communications: Send updates, security alerts, offers, and other messages.
Analytics: Track trends, usage, and engagement with the Services.
Legal Compliance: Ensure adherence to laws and regulatory requirements.
When you use the Mobile Application, we automatically record information from your device, such as your IP address, location, device type, operating system, and access times. This data helps identify misuse and gather statistical data on app usage.
Website membership purchases are processed by Stripe. We do not receive or store your full card number. When an event or feature takes you to a third-party ticketing, venue or payment provider, that provider's own terms and privacy notice may also apply. We share the information necessary to process transactions, support payments and reduce fraud.
SPARK uses cookies and tracking technologies to enhance functionality. Certain aspects of the Services may be unavailable if cookies are disabled. We do not respond to "Do Not Track" (DNT) signals.
Limit Shared Information: Avoid sharing personal information like your home address and workplace until trust is established.
Public Meetings: We recommend meeting in well-trafficked public places, especially for initial dates. Avoid private locations for first meetings.
Share Your Plans: Inform a trusted person about your date details, including time, location, and contact information of the venue.
Stay Alert: Monitor your food and drinks and request a fresh one if you feel uneasy.
Enable Location Tracking: Ensure your phone has sufficient battery and location settings enabled to help someone track your location if necessary.
Real Profiles: SPARK does not accept anonymous accounts. Where identity verification is available in the app, you can use it for added confidence that the person you are meeting is genuine.
Report Suspicious Behavior: Use our report and block features to address any unwanted or suspicious interactions.
SPARK combines human oversight with AI-driven systems to flag suspicious activity, ensuring that fraudulent behavior is quickly identified and addressed.
SPARK may share data under these conditions:
Service Providers: Vendors who assist in delivering the Services (e.g., for communication, analytics, data storage, payment processing, and user authentication).
Promotional Partners: Partners involved in events or promotions.
Legal Compliance: When required by law or regulation.
Emergency Situations: To prevent harm to an individual.
Corporate Transactions: For mergers, acquisitions, or reorganization.
User Consent: With your explicit permission.
SPARK does not sell personal data. We only share it as required to operate our Services and as authorized by you.
SPARK may offer social sharing features that allow you to share information with third parties. Your interactions with these features are governed by the privacy policies of the third parties providing the sharing features.
In case of outstanding payments, information may be disclosed to financial institutions or collection agencies to validate account activity, identity, and service records.
You have the following rights regarding your information:
Access and Update: Modify your data through your account settings.
Withdraw Consent: Revoke your consent to data processing where applicable.
Object to Processing: Object to data processing based on legitimate interests.
Restrict Processing: Limit processing in specific situations.
Delete Data: Request deletion of your data where permissible.
Data Portability: Request a copy of your data in a transferable format.
To exercise these rights, contact us at privacyofficer@spark.love. We may require identity verification before processing your request.
We retain personal information while it is needed to operate SPARK and, where necessary, for legal obligations, payment records, dispute resolution, fraud prevention or safety investigations. You may request account deletion in the app or through spark.love/delete-account. We delete or de-identify account data when the request is processed, except information we must or are permitted to retain for specific legitimate reasons. We may retain aggregated information that no longer identifies you. For details about retained information, contact sunny@spark.love.
SPARK operates across Singapore, New Zealand and Thailand and uses service providers that may process or store information in other countries. Such transfers are subject to applicable privacy-law safeguards, including overseas-disclosure protections where required. Contact sunny@spark.love if you want more information about a particular transfer or service provider.
If you are in the European Economic Area or Switzerland and their data protection laws apply to our processing, you may have additional rights and cross-border transfer protections under those laws. Contact our privacy contact for information specific to your circumstances.
If UK data protection law applies to our processing of your personal information, the rights and safeguards required by that law will apply.
If Brazil's data protection law applies to our processing, the rights and safeguards required by that law will apply.
For personal information subject to the New Zealand Privacy Act 2020, its applicable privacy principles apply, including requirements relating to overseas disclosures and notification when collecting personal information indirectly.
SPARK uses firewalls, data encryption, and SSL technology to safeguard personal data. Only authorized personnel may access your information. Despite our best efforts, we cannot guarantee complete security and encourage users to secure their accounts.
You may update your information by logging in to your account on the SPARK platform.
You can adjust your communication preferences and opt out of promotional communications at any time. For non-promotional notifications, changes can be made in your device settings.
SPARK may update this Privacy and Safety Policy periodically. Updates will be posted on our website, and continued use of the Services indicates acceptance. You may request a paper copy of the updated policy if required. Last updated: 20 October 2026.
If a personal-data breach occurs, we will assess its nature and potential harm, take steps to contain and remediate it, and notify the relevant regulators and affected individuals when required by applicable law.
For privacy-related inquiries, please reach out to:
Data Protection Officer: sunny@spark.love
General Contact: hello@spark.love
SPARK (Club Spark Pte Ltd), 23 New Industrial Road, #04-09, Solstice Business Center, Singapore 536209
By accessing and using SPARK's Services, you agree to the terms in this Privacy and Safety Policy. If you disagree, please do not use our Services.
List of SPARK Vendor Third Parties (for Web Hosting, Analytics, Marketing, Security, and Payment Processing). For a detailed list, please contact us at privacyofficer@spark.love with "Third Party Request" in the subject line.